Frequently Asked Questions

Order Shipping & Tracking – If you have a question about our shipping policies or returns, please visit this page.

Employment requests – We currently are not seeking employment at 1320Video, and get many requests daily, we do like to hear from talented photographers & videographers and see your top work, but employment requests typically won’t be answered at this time.

Digital Download FAQ’s

  • DO NOT attempt to download this movie to your phone, it is 3.8GB and will have issues completing the full download.
  • Gaming Systems – To date we are not aware of any gaming systems that allow for the movie to be loaded & played from them.
  • It will take some time 30 minutes – 2 hours typically depending on your internet connection.
  • If your download fails, you can click the link again (on the thank you page, or in your email you receive) to re-attempt.  You have a total of 5 downloads allowed.
  • If you have issues with download, you can contact us using the “CONTACT US” link at the top of the website.  Please provide your order info (order #, name, and email) and the issue you’re having.

If your question/request was not answered above, we’d love to hear from you!  Please fill out the form below: